General FAQs

1Do you ship worldwide or any specific international company?

Yes, we provide worldwide shipping and shipping availability may depend on local regulations.

2How can you put your trust in this website?

This website has a verified phone number, and customer support. Our website has legitimate and genuine reviews. We have been delivering around 10,000 parcels across the globe.

3What if my package is delayed?

The delays in any shipping can be likely to be due to customs, holidays or shipping carrier issues. If your package does not arrive within the estimated time, contact customer support for assistance.

4Is there any reshipping fee?

The reshipping process is free if the issue is due to customs issue, shipping damage or incorrect address.

5Can I get a refund if I want to cancel my order?

Refunds are available if the order is cancelled before shipping. Once shipped, refunds are only provided in cases of lost or undelivered packages.

6Do I get a tracking number?

Yes, once your order is shipped, we provide a tracking number so you can monitor the delivery status.

7What are the payment ways that you accept?

The payment ways that we accept are Bank transfer and Pay Pal. 

8Do you offer any discreet packaging?

Your privacy is extremely important to us. All orders are delivered in plain, unmarked packaging with no logos or labels that reveal the contents or the sender. There are no mentions of the product name or our company on the outside of the package. You can shop with confidence, knowing that your order will arrive safely and discreetly.

9What are your customer support hours?

We are at your service for 24 hours to help you with all your queries.

10Do I need a prescription to order?

Some countries require a prescription for pharmaceutical imports. Please check with your local regulations before ordering.

11Do you accept Cash on Delivery (COD)?

No, we do not offer COD due to international shipping constraints.